[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Auto Glass Now, part of Driven Brands, is a leading coaching and consulting company in the automotive industry. They are seeking a Sales Operations Specialist who will engage with prospective clients, manage sales presentations, and provide post-sales support to ensure a positive experience for clients.ResponsibilitiesClient Engagement: Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needsFinancial Metrics Preparation: Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultationSales Presentation handoff: Begin sales presentations with consultants and initiate a warm handoffPost-Sales Support: Support sales gathering all relevant documents and information for seamless handoff to coaching staffRelationship Building: Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service to ensure a positive experienceCRM Management: Manage the sales pipeline, tracking leads, opportunities, and sales activities in CRM systems (Salesforce) to ensure accuracy and effectivenessCollaboration: Collaborate with sales teams, marketing teams, and other stakeholders to optimize lead generation efforts, marketing campaigns, and sales initiativesData Analysis: Analyze sales data and metrics to identify trends, patterns, and key performance indicators (KPIs) related to sales performance and customer behaviorStrategic Insights: Provide insights and recommendations to sales teams and management to inform strategic decision-making and optimize sales performanceSales Technology Support: Support the implementation and optimization of CRM systems, sales technology platforms, and sales processes to enhance efficiency and effectivenessSales Strategy Execution: Assist in the development and execution of sales strategies and initiatives to drive revenue growth and achieve business objectivesPerformance Reporting: Support the development and maintenance of sales performance dashboards and reports to track key metrics such as pipeline, win rates, and revenue forecastsForecasting: Collaborate with sales leadership to develop sales forecasts and targets based on historical performance and market trendsProcess Improvement: Monitor and evaluate sales processes to identify inefficiencies and recommend improvements to streamline operations and increase productivitySkillsBachelor's degree in business, marketing, or equivalent experience preferred2+ years of experience in inside sales, sales operations, or a similar role2+ years of automotive experience highly preferredProficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office SuiteStrong communication skills with the ability to build rapport with clients and collaborate effectively with internal teamsAnalytical mindset with the ability to interpret sales data and generate actionable insightsDetail-oriented with a focus on accuracy and data integrityProven ability to work independently and manage multiple tasks simultaneously in a fast-paced environmentKnowledge of sales processes and best practicesAbility to adapt to changing priorities and thrive in a dynamic and evolving organizationExperience with sales forecasting and pipeline management preferredBenefitsSupplemental pay types may include commissions or bonus incentives, depending on the role.Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.Get early access to 50% of your earned wages at any time through our myFlexPay program.Company OverviewAuto Glass Now offers auto glass repair and replacement with same-day service and a nationwide warranty. It was founded in 1987, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.autoglassnow.com.