[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Wiley is a company committed to transforming knowledge into impact, focusing on science and learning. They are seeking a Sales Operations Specialist to support sales and marketing by maintaining critical systems and data, driving operational efficiency, and collaborating across teams to enhance sales performance.ResponsibilitiesFirst point of contact for incoming requests via our Sales Ops email alias and Slack channels — you’re someone our teams rely onOwn and maintain our internal Knowledgebase, keeping it accurate, organized, and usefulDevelop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks salesHelp maintain data integrity and accuracy across all platforms so our teams can trust what they’re looking atSupport report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organizationAssist with managing our data mining assets and integration of 3rd party dataCollaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projectsLearn and take ownership of a growing suite of sales tools and help troubleshoot in times of needPartner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader teamShow up engaged and prepared for meetings where Sales Operations has a seat at the tableSkillsBA/BS degree or equivalent experienceHands-on Salesforce experienceStrong written and verbal communication skills; comfortable presenting to both small and large groupsProficiency with Excel and Google SheetsFamiliarity with collaboration and productivity tools like Slack, Zoom, and Google/Microsoft SuiteDetail-oriented with a knack for staying organized across multiple prioritiesA team-first attitude and genuine desire to help othersSQL or data querying experience (Mode is a plus)Basic HTML/CSS knowledgeBackground in higher education or edtechBenefitsMeeting-free Friday afternoonsProfessional developmentA wide range of opportunities to foster community, learn, and growCompany OverviewWe transform knowledge into accessible and actionable intelligence for today's challenges and tomorrow's possibilities. It was founded in 1807, and is headquartered in Hoboken, NJ, US, with a workforce of 5001-10000 employees. Its website is http://www.wiley.com.Company H1B SponsorshipWiley has a track record of offering H1B sponsorships, with 23 in 2025, 9 in 2024, 13 in 2023, 46 in 2022, 18 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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