[Remote] Sales Operations Representative

Note: The job is a remote job and is open to candidates in USA. Focus Technology is a growing IT solutions company, and they are seeking a Sales Operations Representative to serve as a connector between sales, customers, vendors, and internal teams. The role involves supporting Account Executives with client requests, pricing, and order processing while managing multiple priorities in a fast-paced environment.ResponsibilitiesSupport Account Executives with client requests, pricing, quoting, order processing, renewals, and general sales support activitiesWork with Account Executives, customers, vendors, and distributors to gather requirements, validate information, clarify next steps, and move opportunities through the sales processCreate, update, and manage quotes for hardware, software, renewals, subscriptions, services, and other IT solutionsUse vendor, distributor, CRM, ERP, and internal systems to support product configuration, pricing validation, deal registration, order processing, and fulfillmentCoordinate with vendors and distributors to secure pricing, confirm promotions or programs, resolve issues, and support accurate order executionReview pricing, costing, margin, and order details to help ensure accuracy, profitability, and compliance with internal processesMaintain accurate and complete customer, opportunity, quote, order, renewal, and activity records within NetSuite, CRM, vendor portals, and other internal business systemsCoordinate internal handoffs between Sales, Finance, Purchasing, Project Management, Managed Services, vendors, and distributors to support accurate quoting, order execution, fulfillment, billing, and customer follow-throughIdentify, research, and help resolve quoting, order, fulfillment, billing, vendor, and customer-related issues through timely follow-up and communicationGather missing information, clarify requirements, and determine next steps when requests are incomplete, time-sensitive, or not fully definedManage a high volume of competing requests while prioritizing urgent sales, customer, vendor, and order-related needsMaintain and develop knowledge of IT products, vendor programs, manufacturer processes, and internal workflows to improve efficiency and sales support capabilitiesSupport process improvement, standardization, reporting, documentation, and other Sales Operations initiatives as business needs evolveAll other duties, as assignedSkillsStrong Microsoft Excel skills required, including comfort working with spreadsheets, pricing files, data validation, formulas, filtering, and basic analysisStrong general computer proficiency, including accurate data entry, professional email communication, and the ability to work efficiently across multiple business applicationsExcellent written and verbal communication skills with a professional, customer-focused approachStrong organizational skills with the ability to manage multiple competing priorities and deadlinesHigh attention to detail and commitment to accuracy in quoting, pricing, order entry, and documentationAbility to work independently and collaboratively in a fast-paced environment with limited supervisionComfortable operating in situations where requirements may be incomplete, priorities may shift, or additional follow-up is required to clarify the path forwardSolid problem-solving skills with the ability to identify issues, ask the right questions, and drive toward resolutionStrong follow-through and ownership mentalityAbility to maintain professionalism, confidentiality, and a courteous demeanor with internal and external stakeholdersFamiliarity with Microsoft Office, NetSuite, CRM platforms, vendor portals, distributor tools, SharePoint, and other collaborative business systems preferredIT product, vendor, and reseller industry knowledge strongly preferred3+ years of experience in Sales Operations, Inside Sales, Business Operations, Purchasing, Customer Operations, or a similar support role preferredExperience within a Value-Added Reseller, IT reseller, Managed Services Provider, distributor, or Original Equipment Manufacturer strongly preferredExperience supporting hardware, software, licensing, renewals, warranties, subscriptions, or IT services preferredCisco and/or Dell Technologies experience is a significant plusExperience with vendor deal registration, distributor quoting, manufacturer programs, rebates, promotional pricing, and order fulfillment preferredBachelor's degree preferred; equivalent professional experience may be considered in lieu of a completed degreeBenefitsMedical/Dental/Vision401k planRemote-friendly cultureCareer path programEmployee appreciation eventsCompany OverviewFocus Technology began in 1997 as a team of skilled IT engineers and consultants with a single vision — helping companies maximize their technology to meet their business goals. It was founded in 1998, and is headquartered in Seabrook, New Hampshire, USA, with a workforce of 51-200 employees. Its website is http://www.focustsi.com.