[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. As a Sales Operations Manager, you will oversee and optimize revenue operations across new business, expansion, and renewal motions, ensuring operational excellence and strong alignment with Clio’s go-to-market strategy.ResponsibilitiesIdentify, design, and implement improvements to Enterprise revenue workflows and processes to increase efficiency, scalability, and visibility across regionsSupport and evolve the structure of the revenue engine — including segmentation, territory models, compensation alignment, pipeline stages, and capacity planning — to ensure scalable and predictable growthEnsure processes scale effectively to support global enterprise needs, expansion, regional nuances, and future product growthEnsure the revenue technology stack adequately supports the unique requirements of various go-to-market channelsStandardize sales processes, enforce governance frameworks, and reduce friction to enable consistent global executionDevelop accurate, enterprise sales forecasts using historical data, pipeline analysis, and market trendsPartner with sales and revenue operations leadership to establish realistic targets, quotas, and capacity plans across regions and segmentsDrive rigor and consistency in forecasting and pipeline managementPrepare and present recurring reports, dashboards, and insights on sales performance, key metrics, and strategic initiativesDeliver clear, actionable insights to Sales Leadership and cross-functional stakeholders to inform decision-makingConduct historical reviews of account performance, segmentation, prioritization, and win/loss analysisLead predictive and diagnostic analytics to surface growth opportunities and performance risksTranslate complex data into practical recommendations that drive revenue outcomesAnalyze sales metrics to identify trends, opportunities, and areas for improvement across the funnelGenerate insights that inform strategy, improve execution, and elevate global sales performanceSkills8+ years in operations, sales, management consulting, or other analytical and strategic rolesStrong experience with Salesforce Einstein / CRMa, Looker, Advanced Excel/Google sheets requiredExperience working in B2B SaaS businesses or with other sales organizationsExperience working in tech, digital spaceStrong project management skills and the ability to mobilize cross-functional teams towards a common goalStrong communication skills, including written and verbal communication experience with senior leadershipDeep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-makingComfort using and developing reports, metrics, and dashboards with salesforce.com, Tableau, PowerBI or other relevant sales metric tools and programsBenefitsCompetitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.Flexible time off policy, with an encouraged 20 days off per year.EAP benefits for you and household members, including counseling and online resources401k matching and Child Education SavingsClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsCompany OverviewClio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.