[Remote] Sales Operations Associate I

Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to simplifying healthcare and enhancing accessibility to essential products and services. The Sales Operations Associate I will manage the intake of new referrals for diabetic medical equipment, ensuring patients navigate the medical records and insurance processes smoothly while providing excellent customer service throughout.ResponsibilitiesReviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment suppliesVerifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicableManages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processesEnsures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providersAccurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding processMaintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate serviceProvides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systemsSkillsHigh School Diploma or equivalent requiredHealthcare industry and/or sales experience highly preferredWorking proficiency in MS Office and ability to learn CRM platformsExcellent communication skills (written and verbal)Proven ability to manage duties with significant telephone and computer utilizationGreat telephone customer service skillsWillingness to learnExperience with Salesforce, inContact, EHR, and payer portals preferredBenefitsMedical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsCompany OverviewAccendra Health (formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. It was founded in 1882, and is headquartered in Glen Allen, VA, US, with a workforce of 5001-10000 employees. Its website is https://accendrahealth.com.