[Remote] Sales Operations and Contracting Associate

Note: The job is a remote job and is open to candidates in USA. athenahealth is a company focused on creating a thriving ecosystem for accessible and sustainable healthcare. They are seeking a Sales Operations and Contracting Associate to provide contract and proposal support to Sales and Customer Success teams while improving operational processes. This role involves managing contract lifecycle activities, validating revenue calculations, and maintaining CRM data integrity.ResponsibilitiesCreate, prepare, and process proposals and contracts, ensuring documents are complete and ready for signatureReview contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processingCalculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognitionCoordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issuesTriage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing and FinanceMaintain CRM data accuracy through daily, weekly, and monthly reviews and reportingSupport client repricing, billing initiatives, and termination processing for assigned accountsManage offboarding activities for assigned clients, ensuring timely completion of required stepsIdentify and document opportunities to improve productivity and implement process improvements with appropriate automationLearn and apply new AI tools to improve accuracy and efficiency in daily workMaintain and update operational process documentation and standard operating rhythmsSupport partner payment validation and calculations as neededProvide direct operational support to assigned Sales and Customer Success stakeholdersAssist with ad-hoc reporting and analysis to inform decision-makingSupport additional End of Month and End of Quarter workSkillsBachelor's degree or equivalent practical experience2–3 years of experience in contracting, sales operations, or a related operations roleProficiency with Microsoft Office (Excel preferred)Proficiency with Adobe AcrobatExperience with Salesforce requiredStrong written and verbal communication skillsDemonstrated attention to detail and accuracy in transactional workAbility to work independently and collaboratively in a deadline-driven environmentExperience documenting and improving processes; familiarity with basic automation or workflow tools preferredProfessionalism and a collaborative approach when working with cross-functional partnersExperience documenting and improving processes; familiarity with basic automation or workflow tools preferredBenefitsShort and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plansHealth and financial benefitsCommuter supportEmployee assistance programsTuition assistanceEmployee resource groupsCollaborative workspacesFlexibilityEvents throughout the year, including book clubs, external speakers, and hackathonsA company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valuedCompany OverviewAthenahealth is a provider of medical practice automation and claims management software to medical groups and health systems. It is a sub-organization of Bain Capital. It was founded in 1997, and is headquartered in Watertown, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.athenahealth.com.Company H1B Sponsorshipathenahealth has a track record of offering H1B sponsorships, with 13 in 2026, 93 in 2025, 83 in 2024, 61 in 2023, 108 in 2022, 84 in 2021, 74 in 2020. Please note that this does not guarantee sponsorship for this specific role.