[Remote] Sales Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Quorum is the leading provider of workflow software and information services for government affairs professionals globally. As a Sales Operations Analyst, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth, ensuring data quality and system efficiency.ResponsibilitiesSalesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA)System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce FlowsData Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizationsCross-Functional Collaboration: Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutionsProcess Modeling: Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retentionTechnical Documentation: Author and maintain a comprehensive technical documentation knowledge base for the entire revenue technology stackSkills2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS companyDeep understanding of CRM architecture; a Salesforce certification is considered a major plusProven track record of being the front line of support for sales reps, addressing their technical hurdles in real-timeConfidence in translating complex technical features into measurable business impact for leadershipAbility to lead training sessions on new system processesEstablish rapport with ease—whether in-person or onlineChannel empathy into effective advocacy for internal users' needsPassion for teaching people how technology can solve their everyday problemsExcitement about the opportunity to impact politics and public affairsBenefitsFlexible Paid Time OffPaid Company holidays plus additional company-wide days off for team members to rest and rechargeFour Day Weekends for Presidents Day, Memorial Day, and Labor DayFree Subscription to LinkedIn Learning to support professional developmentInvest in Yourself Days - one designated day per quarter dedicated to your professional development!Work from Home Reimbursement for home office support401k matchHealth & Financial Wellbeing supportChoice of trans-inclusive medical, dental, and vision insurance plan optionsVirtual and in-person team eventsInclusion & Diversity Affinity Groups to support belongingPaid 12 weeks off for parental leaveCompany OverviewQuorum is best-in-class public affairs software —one place for stakeholder engagement, legislative tracking, and grassroots advocacy. It was founded in 2014, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is http://www.quorum.us.