[Remote] Sales Operations & AI Strategy Manager

Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. They are seeking a forward-thinking Manager of Sales Operations to modernize their sales organization by evolving the lead-to-quote journey into an AI-augmented ecosystem. The role involves overseeing sales operations, implementing AI tools, optimizing processes, and providing strategic insights to enhance sales productivity.ResponsibilitiesEvaluate and deploy AI tools to automate routine tasks within the sales lifecycle, such as automated lead scoring, AI-assisted deal triaging, and generative contract summaries for the legal and finance teamsRe-architect the end-to-end sales lifecycle—from lead routing and CPQ to revenue recognition—by identifying bottlenecks that can be solved through intelligent automation and workflow triggersUse AI-driven analytics to enhance sales forecasting accuracy, identify "at-risk" pipeline deals, and deliver proactive performance metrics to drive executive decision-makingOwn the roadmap for Salesforce CRM and integrated AI sales tools. Ensure our tech stack isn't just a database, but a proactive assistant that enhances sales productivityAct as the strategic lead between Sales, Finance, and Legal to ensure AI-driven processes remain compliant, ethically sound, and aligned with our broader go-to-market strategiesLead the transition from manual operations to automated workflows, providing the training and documentation necessary to ensure high adoption of new AI tools across the organizationSkills5+ years in Sales Operations, Revenue Operations, or Finance, with a demonstrable track record of implementing automation or AI-driven process improvementsDeep understanding of the SaaS business model (ARR, consumption, churn) coupled with an understanding of how data quality impacts AI model effectivenessAdvanced knowledge of Salesforce CRM and Salesforce CPQ is requiredFamiliarity with AI integration platforms, Snowflake, or BI tools (Tableau, Looker) is a significant advantageProven track record of reducing 'Lead-to-Cash' cycle times through technology and eliminating manual data entry/errorsBachelor's degree in Business, Finance, Data Science, or a related fieldBenefitsBased on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).401(k) planTalkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.Talkdesk offers 14 paid holidays each year.Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.Company OverviewTalkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.