[Remote] Sales Engineer, Cognigy

Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in AI and customer experience solutions, and they are seeking a Sales Engineer to join their Presales team. In this role, you will act as a trusted advisor, leading discovery calls, delivering impactful demos, and crafting responses to RFI/RFPs while staying informed on market trends and providing technical expertise to other teams.ResponsibilitiesOwn discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital EngagementDeliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks likeCraft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand outDesign and execute proof-of-value that demonstrate real-world value and accelerate deal velocityContinuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platformsProvide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AISkills7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales7+ years of consulting or customer engagement experience5+ years of contact center experience, with deep familiarity of the CCaaS landscapeProven track record delivering best-in-class solutions with strong work examplesStrong JavaScript programming and scripting skillsHands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platformsFamiliarity with knowledge management, asynchronous messaging, and omnichannel engagement solutionsExperience with enterprise SaaS architecture, APIs, and integrationsWorking knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer toolsComfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutionsStrong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomesAnalytically minded with excellent problem-solving, presentation, and storytelling skillsAbility to draw out root causes, not just symptoms, and apply creative thinking to solve themSkilled at managing multiple priorities and deliverables across concurrent client engagementsBachelor's degree in a related technology field; MBA preferredExperience with NiCE, Cognigy, or comparable CCaaS / conversational AI platformsCompany OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.