[Remote] Sales Development Representative

Note: The job is a remote job and is open to candidates in USA. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative, also known as a Patient Intake Coordinator, to manage patient interactions, verify insurance, and secure appointments across their clinics.ResponsibilitiesServe as the first point of contact for new patient leadsProactively connect with patients via inbound and outbound phone calls, email, and textBuild rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinicsCommunicate insurance coverage and payment options clearly to minimize booking barriersVerify insurance, initiate authorization requests, and manage CRM/EMR documentationTroubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)Collaborate with internal teams to ensure a seamless handoff to clinical careContinuously refine your approach based on feedback and performance dataSkillsExperience in medical call centers, front desk patient scheduling, or insurance-based salesDeep understanding of healthcare workflowsConfidence navigating insurance barriersPrior experience converting calls into booked visitsAbility to guide patients, ask the right questions, and document accurately in EMRsStrong persuasion and objection-handling skillsAbility to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressureCommitment to growth, with the ability to act on coaching and feedback quickly to improve performanceHigh resilience to rejectionAbility to maintain high engagement by making and taking up to 100 calls per dayAbility to consistently book 10 to 15 evaluations with an ultrasound (U/S) per dayAbility to achieve a 55%+ conversion rate on qualified callsAbility to deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systemsSpeed and efficiency in response times and follow-upAbility to communicate insurance coverage and payment options clearly to minimize booking barriersAbility to troubleshoot patient concerns and tailor messaging to improve conversion rates (CVR)Bilingual in Spanish and EnglishExperience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)Experience in medical call centersExperience in patient schedulingExperience in healthcare salesExperience in dental front desk operationsExperience in insurance verificationExperience in patient accessExperience in high-volume call centersExperience in appointment settingExperience in healthcare customer serviceExperience in EMR & CRM documentationExperience in urgent care or specialty clinicsExperience in inside sales or inbound sales environmentsExperience in revenue cycle or front-end RCM operationsExperience in bilingual patient supportExperience in consultative phone salesBenefitsMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off (PTO) + Paid Company HolidaysCompany-Paid Life InsuranceShort-Term Disability InsuranceEmployee Assistance Program (EAP)Company OverviewMetro Vein Centers offers varicose vein treatment that includes vascular surgery, radiofrequency ablation and laser treatment services. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.metroveincenters.com/.