[Remote] Sales Development Representative

Note: The job is a remote job and is open to candidates in USA. Sienna Charles is seeking a Sales Development Representative (SDR) to support their sales team by driving top-of-funnel activity and generating new opportunities. The SDR will be responsible for qualifying inbound interest, engaging leads, booking discovery calls, and managing the CRM pipeline.ResponsibilitiesOwn inbound lead follow-up across all channels (e.g., inbound lead forms, referrals, partnerships)Qualify prospects based on defined criteria (profile fit, budget, intent, timing)Engage leads via email, phone, and other channels to move them toward a scheduled callBook qualified discovery calls for senior sales team membersEnsure all scheduled calls include clear notes and relevant background contextProactively source and engage new prospects using the existing CRM database (HubSpot)Identify high-value prospects and segments for targeted outreachExecute outbound campaigns via email, LinkedIn, and other channelsGenerate new opportunities by re-engaging dormant leads and uncovering new contactsUtilize alternative channels and tools to source new leads beyond the existing database (e.g., LinkedIn, directories, partnerships, research tools)Actively build, manage, and optimize outbound and inbound sequences within HubSpot and other CRM/sales engagement toolsContinuously test and refine messaging, targeting, and sequencing to improve response and conversion ratesCollaborate with leadership on outbound messaging and targeting strategyMaintain accurate and up-to-date records in HubSpot, including lead status, notes, and activitiesTrack and manage early-stage pipeline from initial contact through qualification and schedulingEnsure timely follow-up and consistent touchpoints with all active leadsAssist with reporting on key metrics such as:Number of qualified calls bookedConversion rates (lead → call)Pipeline activity and velocityConduct research on prospects prior to scheduled calls (background, company, potential needs)Identify key insights to personalize outreach and improve engagementPrepare concise briefing notes for the sales team ahead of callsAssist with scheduling, calendar coordination, and follow-upsSupport execution of sales campaigns and initiativesCollaborate with marketing to provide feedback on lead quality and messaging performanceSkills1–3+ years in an SDR, sales support, or client-facing roleExperience working in a CRM system (HubSpot preferred)Experience in outbound prospecting and inbound lead qualificationProficiency in CRM management and pipeline trackingStrong email writing and outreach skillsComfortable using LinkedIn and other research toolsAble to quickly learn and adapt to new systems and toolsHighly organized with strong attention to detailStrong written and verbal communication skillsPersistent and proactive with follow-upComfortable managing multiple conversations and priorities at onceNaturally curious and research-drivenAble to communicate professionally with high-level stakeholdersBackground in high-touch service industriesBenefits$1,500 for hitting 18 SQL’s (80% of goal)$2,500 for hitting 23 SQL’s (100% of goal)$100 per SQL above monthly goal$2500 for hitting > 20% of SQL to win rateCompany OverviewWe are the most exclusive travel company in the US, designing travel for UHNWI & celebrities. Luxury Travel Experts. www.siennacharles.com It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is http://www.siennacharles.com.



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