[Remote] Sales Development Flex Manager

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a leading company in the service industry, and they are seeking a Sales Development Flex Manager to play a pivotal role in their Sales Development organization. This position involves managing SDR teams, driving pipeline creation, and flexibly stepping into various team assignments to ensure continuity and performance across the organization.ResponsibilitiesManage SDRs on objectives, activity metrics, and performance achievementConduct weekly 1:1s with each SDR to coach, develop, and drive accountabilityServe as a mentor and steward of the ServiceTitan culture for your teamMotivate, incentivize, and recognize team members to encourage top performanceStay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messagingMonitor lead processes, key metrics, and catalyze pipeline creation across your assigned teamShape and implement SDR strategy and outbound processes for the teams you coverReport to senior management on operational and financial KPIsHelp evaluate new technologies and programs to drive superior SDR performanceStep into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management teamMaintain all internal customer and business partner relationships aligned to the team you are coveringServe as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncsDeliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignmentContribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organizationOver-communicate updates, observations, and needs to senior leadership to ensure team continuityRecruit, interview, and onboard new SDR team members to support organizational growthHelp onboard and train new hires for speed-to-ramp and long-term successPartner hand-in-hand with senior leadership to build the best SDR organization in the countrySkillsDirect experience as an SDR/BDR with applicable team lead or management experienceDirect experience in a closing AE role for 12+ monthsStrong preference for 1+ years of sales management experienceOutbound-specific cold-calling experience—not just inbound lead handlingTrack record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales teamStrong understanding of outbound pipeline generation processes and methodologyEnthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp timeExceptional operational excellence skills with strong organizational foundationsExpert communication and presentation skills with high emotional intelligenceStrong interpersonal skills and ability to build trust quickly across teams and leadership levelsAnalytical mindset, comfortable generating reports and identifying trends in dataOpenness to change and eagerness to take on new assignments, projects, and team environments based on business needProficiency with Salesforce.com is requiredAdept at adopting and rolling out new sales enablement technologiesExperience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferredBenefitsCommission-eligibleBonusly, peer-nominated awardsFlexible time off with ample learning and development opportunitiesComprehensive onboarding programLeadership training for Titans at all levelsCompany-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)FSA and HSA401k matchTelehealth options including memberships to One MedicalParental leave and supportUp to $20k in fertility services (i.e. IUI and IVF)Surrogacy, and adoption reimbursementOn demand maternity support through Maven MaternityFree breast milk shipping through Maven MilkPet insuranceLegal advisory servicesFinancial planning toolsEquityA holistic suite of benefitsCompany OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.