[Remote] Sales & Customer Service Officer (Remote – Night Shift)
Note: The job is a remote job and is open to candidates in USA. RecruitSG is a Singapore-based travel agency specializing in leisure travel, particularly Muslim-friendly and halal tour experiences. They are seeking a responsive and customer-focused Sales & Customer Service Officer to manage enquiries and support sales conversions while ensuring a smooth customer experience during night shift hours.ResponsibilitiesRespond promptly to customer enquiries via WhatsApp, social media, and other platformsProvide accurate information on travel packages and promotionsFollow up on leads and support conversion into bookingsHandover qualified leads to the sales team when requiredEnsure all enquiries are handled in a timely and professional mannerPrepare daily reports including enquiry volume, types of enquiries, and lead status (pending / converted / handed over)SkillsPreferably based in Johor Bahru, MalaysiaGood command of English and Malay (spoken and written)Strong communication and customer service skillsResponsible, responsive, and able to work independentlyComfortable working night shift hoursPrior experience in customer service or sales support is an advantageCompany OverviewrecruitSG is a Recruitment Partner that helps businesses hire the right people & build high-performing teams to drive your business forward. It was founded in 2017, and is headquartered in Singapore, SG, with a workforce of 51-200 employees. Its website is https://www.recruit.com.sg.