[Remote] Sales & Customer Service Ambassador

Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, known for its expertise in micro-laser assisted liposuction and body contouring. They are seeking Patient Ambassadors who will create a positive first impression for patients by scheduling consultations and providing support throughout the patient journey.ResponsibilitiesWelcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficientlySupport existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call SurgeonAccurately capture and enter patient information with detailed notes within our CRM systemsAdhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirementsOwn the first impression of the patient journeyEngage with patients, build rapport, and offer support in finding solutions by overcoming objectionsCollaborate with Leadership, Training and QA to stay updated on new services and policiesSkillsCustomer service: 1 yearSales with a quota or objective: 1 yearYou must have a flexible schedule with the ability to work at least 1 weekend day on a regular basisYou must have the ability to establish a private workspace with a lockable door for your home workstationYou must have the ability to perform basic technical troubleshooting and maintenanceNo background noisesHigh-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance)Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)BenefitsMonthly bonusesMedical, dental, and vision insurance coverage401K investing programPaid holidaysPaid time offRemote work environmentCareer coaching toward professional growth and developmentWeekend hourly pay differential on Saturday and SundaysBenefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (*Benefits eligibility may vary based on employment status.)Company OverviewSono Bello is a medical practice specializing in laser liposuction and body contouring services. It was founded in 2012, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://sonobello.com.