[Remote] Sales Compliance Specialist

Note: The job is a remote job and is open to candidates in USA. Asurion is a company that provides insurance services, and they are seeking a Sales Compliance Specialist who will analyze sales behavior patterns and inspect potential compliance risks. The role involves reviewing customer interactions, aggregating data, and providing insights to support various teams within the organization.ResponsibilitiesHelp identify and trend fraudulent activity and compliance issues through interaction analysisPerform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targetsUtilize voice analytics software to find specific call types and create custom views that add business valueContribute to ad hoc analytics & inspection projects that support business initiativesConduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning modelsProcess ad hoc requests as assigned by Compliance leadership for supporting teams/departmentsClearly and concisely summarize findings though verbal and written communicationCreate visual reports that help create narratives to accompany dataDemonstrate Core Values and Leadership PrinciplesSkillsBilingual proficiency is required (English and Spanish)Ability to handle sensitive data and discussions in a professional and discreet mannerStrong language comprehension, verbal and written communication skillsStrong time management skillsAbility to maintain productivity with minimal direct supervisionAnalytical, problem solving, outside-the-box and solution-oriented thinkingTechnical skills and ability to learnBachelor's Degree or equivalent work experience in a relevant fieldMinimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferredMicrosoft Office SuitePower BI knowledge (preferred)Demonstrated ability to consistently achieve all performance metricsCompany OverviewAsurion is an electronics company that provides protection, repair, and installation. It was founded in 1994, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.asurion.com.