[Remote] Sales- Call Center Scheduling (Remote)

Note: The job is a remote job and is open to candidates in USA. Express Flooring is a leading provider of residential and commercial flooring solutions. The Scheduling Specialist will be responsible for connecting with homeowners through inbound and outbound calls to schedule qualified in-home appointments for Design Consultants, ensuring customer needs align with company capabilities and maximizing sales potential. Responsibilities Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments Engage with homeowners who request information on our products and services; create urgency and guide them to the next step Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits Use our CRM to record interactions, update customer details, and manage call dispositions Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions Deliver an exceptional first impression and uphold the Express Flooring customer experience Skills 1–2 years of sales or call center experience with proven track record of meeting goals High-energy, outgoing, and ambitious personality Passion for exceeding expectations and delivering great service Experience handling objections with confidence Eagerness to learn with solid computer skills and openness to coaching Reliability, professionalism, and the ability to thrive in a fast-paced environment Strong listening skills, attention to detail, and a patient, service-oriented mindset Adaptability and positivity when things get busy Benefits Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO, bereavement leave, and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) Company Overview Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free. It was founded in 1999, and is headquartered in Phoenix, Arizona, US, with a workforce of 51-200 employees. Its website is