[Remote] Sales Administration Coordinator, CRM

Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. The Sales Administration Coordinator position supports field sales staff with revenue management, data reporting, and business support, ensuring effective communication and collaboration with various teams.ResponsibilitiesEstablish an effective and collaborative relationship with the field sales team and serve as a liaison between the field and corporate teamsProvide field personnel and customers with customized sales and data reportsConfirm with field personnel and/or customers that product is properly reflected in applicable ERP system (SAP), for accurate invoicingCommunicate with and assist field personnel and/or customers to obtain and apply purchase orders for pending casesCollaborate with internal partners to resolve pricing, inventory, or other issues with bill-only ordersAssist customers with obtaining invoices and credit documents as requestedAssist with credits or exchanges, collaborating with field personnel and finance to ensure timely resolutionResearch, track, and provide resolution relating to freight, carrier, or other issuesFacilitate status updates as necessary for customers regarding warranty creditsMonitor and communicate with the field team when a product has not been registeredVerify and correct territory assignments within Medtronic’s SAP systemReview and update alignments for implanter assignmentsPossess comprehensive knowledge of Medtronic products, services, and cross-functional teamsContribute innovative ideas that lead to positive business results and process improvementsMaintain customer relationships to increase and maintain Medtronic’s competitive advantageSupport and manage other duties as assignedProvides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas; coordinating sales meetings; etcConducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectivesDevelops territorial sales quotas in accordance with the profit planMaintains on-line sales and marketing system, verifying the accuracy of the data and acting as liaison with information technology in identifying and resolving problemsInstructs sales, marketing managers, field area managers, and support staff in accessing sales and marketing informationPrepares and controls commission incentive budgets for a particular district or regionPerforms sales calculations on sales incentivesMay administer the field sales forecasting system, which provides management with current product sales potentialSkillsHigh School Diploma or GEDMinimum of 2 years of relevant experience; Customer service, call center or administrative support experienceFluent in Microsoft Outlook/Word/Excel/PowerPoint/Teams/etcProficient computer navigation skills: the ability to work in multiple applications simultaneouslySelf-motivated and proactive in addressing issues; problem solverTeam player capable of interacting with a broad range of personalities, styles, and preferencesStrong work ethic and customer service mentalityWorks well under pressure in a dynamic environmentExcellent communication skills, both written and verbalPrevious Medtronic experienceKnowledge within Medtronic ERP system (SAP), Medtronic Connect, Medtronic mStar Global Sales Reporting, etcStrong interpersonal relationships and capacity to influence all levels of an organization5+ years of administrative support experienceAA/BA/BS degreeBenefitsMedtronic Incentive Plan (MIP)Health, Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insuranceLong-term disability leaveDependent daycare spending accountTuition assistance/reimbursementSimple Steps (global well-being program)Incentive plans401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums)Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)Paid sick time (for Temporary employees, as required under applicable state law)Company OverviewMedtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry. It was founded in 1949, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.medtronic.com.