[Remote] Sage X3 Client Program Manager

Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. They are seeking a Client Program Manager to oversee service delivery for their highest opportunity Enterprise clients within the Sage X3 product line, ensuring alignment across project stakeholders and providing strategic guidance throughout the implementation process.ResponsibilitiesCollaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clientsDevelop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectivesEnsure that the delivery team has all information necessary for a successful engagementCollaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationshipMonitor engagement performance and present the implementation success, challenges, and results in a consultative mannerEnsure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategyLead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectivesProvide guidance, mentorship, and support to your project teams to enable their success throughout the projectAssign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etcAssist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communicationManage all escalations within portfolioEstablish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needsPerform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolioIdentify areas of need for continuous improvement of Net at Work delivery methods, standards and best practicesProvide excellent service and build ongoing, trusting relationships with clients to drive collective client and team successMeasure success achievement with the client post implementationIdentify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality deliveryAssist in writing case studies and seeking customer testimonials after go-liveBe a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experienceSet aside time for self-development by attending training or self-learning on key subjectsActively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team buildingSkillsProven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle executionStrong understanding of organizational change management considerations for ERP or large technology projectsExcellent written and verbal communication skills with audiences of all levelsAbility to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholdersStrong technical aptitudeSolid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at WorkAbility to work primarily independently and concurrently manage multiple projectsAbility to work collaboratively for the best interests of the business and the teamAbility to communicate effectively in both spoken and written EnglishStrong Microsoft Office skillsExperience directly managing and mentoring team members preferredBenefitsThis position is also eligible for a bonus in accordance with the terms of the Company's plan.Health and Welfare (Medical, Dental, Vision)Accident, Critical Illness, and Hospital IndemnityEmployee Assistance Program (EAP)Life and AD&D InsuranceShort- and Long-Term Disability InsuranceFlexible Spending AccountsTransportation and Parking AccountsHealth Savings Accounts (with company contribution)Retirement Planning (401k with matching contribution)Legal BenefitsIdentity Theft ProtectionPet InsuranceWellness Program OfferingsPaid Time Off, accrued per pay period based on years of service starting at 15 days annually.8 Paid Holidays per year, including 1 floating holiday.Company OverviewNet at Work is a Business Management Solution provider for the Chemical Industry. It was founded in 1996, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.netatwork.com.Company H1B SponsorshipNet at Work has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.