[Remote] SaaS Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Housecall Pro is a company dedicated to improving the lives of home service professionals by providing them with tools to streamline their operations. As a SaaS Onboarding Specialist, you will ensure a seamless onboarding experience for new Pros, guiding them through the initial stages and helping them realize the value of the platform. Responsibilities Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support) Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience Manage details, timelines, and action to drive efficiency Improve our Pros opportunities by leveraging qualitative and quantitative analysis Develop processes that distinguish our brand by exceeding customer expectations in support delivery Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions Skills 1-3+ years experience in full-time customer success, implementation or sales Bachelor's degree or equivalent experience in a related field Proven success in developing relationships with new customers and exceeding success metrics Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST Self-starter with motivation, drive, and ability to work in a fast paced environment Strong problem solving skills Excellent written and verbal communication skills Prompt attention to detail Strong time management and organizational skills Experience using AI tools to increase quality and efficiency of work Benefits Health care insurance (medical, dental, vision, disability) Employee assistance program 401(K) Flexible time off Paid parental leave Tech reimbursement Other company benefits Company Overview Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is