[Remote] SaaS Onboarding Manager

Note: The job is a remote job and is open to candidates in USA. Kintsugi is revolutionizing sales tax compliance for modern businesses with their AI-driven platform. They are seeking a detail-oriented and customer-focused Onboarding Manager to ensure new customers successfully onboard and understand how to use their platform. Responsibilities • Own the end-to-end customer onboarding experience, ensuring businesses are successfully set up and fully understand our software. • Follow a structured onboarding process to guide businesses step by step. • Educate customers on how to use Kintsugi, troubleshoot initial setup issues, and proactively address common questions. • Track onboarding progress and identify opportunities for process improvements to enhance customer experience. • Collaborate with sales, product, and support teams to ensure a seamless transition from sale to onboarding to ongoing usage. • Gather customer feedback to refine onboarding strategies and improve user adoption. • Maintain clear documentation and resources for onboarding best practices. Skills • 2+ years of experience in onboarding, customer success, account management, or similar. • Strong communication and customer service skills—comfortable guiding customers and answering their questions. • Detail-oriented with excellent organizational skills to keep track of multiple onboarding processes simultaneously. • Ability to work independently while following a structured process. • Experience with SaaS platforms or technical onboarding processes is a plus, especially in the sales tax solutions area. Benefits • Health, dental, and vision insurance • 401k Company Overview • Kintsugi is automating sales tax for every company globally. Sales tax automation when you want it; white-glove treatment when you need it. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job