[Remote] SaaS Implementation Analyst

Note: The job is a remote job and is open to candidates in USA. NMI is a company that provides innovative payment solutions, and they are seeking a SaaS Implementation and Support Data Analyst to deliver exceptional service to customers using their Merchant Central product. The role involves managing the implementation of a CRM platform, acting as a subject matter expert, and providing support for residual calculations while collaborating with cross-functional teams. Responsibilities • Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption • Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module • Solving residual calculation tickets accurately using Excel and the Merchant Central platform • Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates • Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites • Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise • Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools • Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality • Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness • Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information • Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions • Communicate findings effectively to both technical and non-technical stakeholders • Assist in conducting ad-hoc analyses and data extraction when needed Skills • Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field • 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience • 2+ years of experience implementing or supporting SaaS software • Experience working in a ticketing system on a daily basis. Preferably Zendesk • Experience with BigQuery or similar SQL-based data analytics tools • Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus Benefits • Flex PTO. • US Holidays observed. Company Overview • NMI is powering the next generation of embedded payments with its modular payment acceptance platform and industry-leading gateway. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website isApply Now

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