[Remote] Risk Analyst

Note: The job is a remote job and is open to candidates in USA. Red Robin International, Inc. is seeking a Risk Analyst to manage guest incident claims and provide litigation support for escalated claims. The role involves coordinating with various stakeholders, analyzing claims, and identifying trends to improve risk mitigation processes.ResponsibilitiesManage guest incident claims from intake through resolution, escalation, or litigation referral, ensuring timely investigation, documentation, evaluation, and follow-upConduct claim review, investigation, and risk assessment to identify exposure, escalation triggers, documentation gaps, and appropriate next stepsCollect, review, and analyze claim-related documentation, including incident reports, photographs, witness statements, receipts, communications, and other supporting materialsEvaluate guest incident claims for completeness, liability indicators, potential litigation concerns, policy application, and allocation applicabilityExercise sound judgment in determining when claims require escalation, additional investigation, management review, or litigation referralServe as a primary operational liaison between Legal, Risk, Operations, Guest Relations, third-party administrators, insurance partners, and outside counselCoordinate with third-party administrators on claim status, documentation needs, investigation follow-up, escalation, reserve or exposure concerns, and resolution strategyReview TPA claim updates, assessments, and recommendations, and identify issues requiring additional action, escalation, or Sr. Manager reviewAttend claim reviews with third-party administrators and support follow-up on action items, trends, and open issuesMonitor claim activity and proactively identify inconsistencies, missing information, recurring issues, or operational gaps that may impact claim handlingReview allocation disputes and provide recommendations based on Company policy, available documentation, supporting evidence, and established guidelinesSupport oversight of claim handling expectations, escalation protocols, reporting requirements, and TPA performanceMaintain and update guest incident handling procedures, allocation guidelines, chargeback processes, claims administration materials, and related policies in partnership with the Sr. ManagerIdentify trends in guest incidents, claim activity, recurring issues, or policy gaps and recommend operational or process improvements to reduce exposure and support risk mitigationAssist in developing and implementing best practices related to claims handling, investigation standards, documentation requirements, escalation protocols, allocation management, and claim file maintenanceSupport training, guidance, and communication efforts related to guest incident documentation, claim handling procedures, and claims administration processesProvide litigation support for escalated guest incident claims and related matters, including document preservation, file organization, case tracking, and coordination with internal partners and outside counselEnsure claim and litigation files are complete, accurate, organized, and maintained in claim and matter management systemsCoordinate with outside counsel and internal stakeholders regarding document collection, case updates, deadlines, and litigation support needsMonitor litigation deadlines, milestones, follow-up items, and matter activity to support case management and litigation strategyMaintain accurate matter management system updates, litigation records, claim notes, reporting fields, and supporting documentationProcess and review outside counsel and vendor invoices for accuracy, completeness, compliance, and appropriate codingSupport litigation reporting, claims metrics, audits, trend analysis, and other operational reporting for the Legal teamIdentify and recommend efficiencies in claims administration, litigation workflows, documentation practices, reporting processes, and matter management proceduresProvide guidance and informal mentoring to less experienced team members as appropriateSkills6+ years of experience in claims management, risk management, investigations, litigation support, insurance administration, legal operations, or a related environmentStrong understanding of claims handling practices, liability evaluation, risk assessment principles, litigation readiness, and claim documentation standardsDemonstrated ability to independently manage claims, competing priorities, sensitive matters, and complex workstreams with limited supervisionExperience working with third-party administrators, outside counsel, insurance partners, claims management systems, matter management systems, and cross-functional business stakeholdersAbility to interpret and apply policies, procedures, allocation guidelines, escalation protocols, and supporting documentationStrong investigative, analytical, organizational, and problem-solving skillsSound judgment and decision-making skills, particularly in sensitive, high-risk, or time-sensitive situationsStrong written and verbal communication skills, with the ability to communicate clearly and professionally with internal and external stakeholdersAbility to handle confidential and sensitive information with discretion and professionalismProficiency in Microsoft Office applications, including Outlook, Word, and Excel; experience with claims or matter management systems preferredExperience with claims or matter management systems preferredCompany OverviewSince opening in 1969 in Seattle, Washington, Red Robin has welcomed Guests to our casual dining restaurants in the U.S. It was founded in 1969, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 10001+ employees. Its website is http://www.redrobin.com/.