[Remote] Revenue Operations Manager, GTM Technology & Deal Operations

Note: The job is a remote job and is open to candidates in USA. Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Revenue Operations Manager will own and scale the GTM technology infrastructure and Deal Operations function, focusing on strategic leadership, cross-functional alignment, and managing a team of Salesforce Administrators and a Deal Desk Analyst.ResponsibilitiesOwn the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teamsLead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery qualityOwn the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuringDrive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipelineEvaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnelPartner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planningDirectly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance cultureAct as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational prioritiesBuild team capability through structured onboarding, coaching, and ongoing professional developmentDefine team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal supportProvide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processesMaintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflowsWork closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrailsUse deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policyServe as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governanceOwn the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through deliveryMaintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and movingRun structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at paceTranslate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering teamTrack and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmapContinuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakageDefine and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performanceSupport strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspectiveDevelop and present operational performance reporting for senior leadership and, where required, board-level audiencesSkillsBachelor's degree in business, mathematics, computer science, or a related field5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourselfDemonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-liveHands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/DevelopersProven people management experience, including managing technical team members such as Salesforce Administrators or DevelopersStrong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflowsAbility to translate complex technical and commercial requirements into scalable systems and processesStrong analytical skills with experience building reporting frameworks and presenting insights to senior leadershipDemonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plusExperience in a B2B SaaS or high-growth software environmentFamiliarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)Experience with acquisition integration from a systems and operations standpointComfort operating in a fast-paced, private equity-backed environmentStrong communicator who can translate complex technical and operational topics for both technical and non-technical audiencesBenefitsFlexible work environmentCompetitive compensationA work culture that's results-oriented, fast-paced and focused on continuous improvementFamily first, team oriented, and ever positive atmosphereCompany OverviewCyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel. It was founded in 2006, and is headquartered in Redwood City, California, USA, with a workforce of 201-500 employees. Its website is https://www.cyara.com.