[Remote] Revenue Operations Manager, Customer Success

Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company focused on delivering care anywhere. They are seeking a Revenue Operations Manager to enhance customer success through designing and executing operational processes, data management, and tooling that improve onboarding and retention outcomes.ResponsibilitiesOnboarding Operations – Design and manage standardized onboarding workflows that reduce time-to-value, ensure consistency across customers, and create a repeatable, measurable experience from contract sign to go-liveClient Health Scoring – Build and maintain customer health scoring models that give CS teams early warning on churn risk and actionable signals for expansion—integrating product usage, engagement, and CRM dataRetention & Expansion Workflows – Own the operational processes for renewal and expansion, including pipeline tracking, playbook documentation, and the CRM workflows that ensure nothing falls through the cracksCS Reporting & Analytics – Build and maintain the dashboards and reports that give CS leadership visibility into retention performance, customer health, and team efficiency—supporting both operational decisions and executive reportingLifecycle Process Design – Map and optimize the full customer lifecycle—from onboarding through adoption, renewal, and expansion—identifying friction points and building solutions that scaleChurn Risk Reduction – Partner with CS leaders to identify at-risk customers early and design the interventions, escalation paths, and playbooks that protect retentionCross-Functional Partnership – Work closely with Sales, RevOps, and Systems teams to ensure post-sale processes are connected to pre-sale data and that CRM reflects the reality of the customer relationshipSkills5+ years in Customer Success Operations, Revenue Operations, or a similar post-sale operational role at a B2B SaaS companyStrong understanding of the customer lifecycle and the operational levers that drive retention and expansionHands-on experience with CRM platforms (Salesforce strongly preferred) and CS tooling (Gainsight, ChurnZero, Totango, or similar)Analytical mindset—comfortable building health scoring models, interpreting retention data, and translating findings into operational recommendationsProcess-oriented with strong documentation skills and a track record of getting processes to actually stickStrong stakeholder management and cross-functional collaboration skillsComfortable with ambiguity and energized by building systems from scratchBenefitsMedical, Dental, and Vision plansFlexible Spending/Health Savings AccountsFlexible PTO401(k) + Company MatchLife Insurance, Pet insurance, and moreCompany OverviewOpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands. It was founded in 2020, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://openloophealth.com.