[Remote] Revenue Operations Manager - Customer Operations

Note: The job is a remote job and is open to candidates in USA. Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. They are seeking a Revenue Operations Manager to own the operational infrastructure supporting brand customers across their Influence Platform and Managed Services offerings. This role involves building systems and processes to ensure efficient customer outcomes and effective revenue delivery.ResponsibilitiesDefine and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offeringsEstablish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and SalesTranslate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisionsOwn the metrics that answer 'did we deliver what we sold, and was it efficient?' at the campaign, customer, and portfolio levelBuild and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery riskPartner with Services, Client Success, and Finance leadership to define what 'healthy' looks like and implement early warning systems when campaigns or customers drift off trackDevelop consistent frameworks for measuring customer health that work across product lines and engagement modelsOwn the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into executionBuild pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workloadConnect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocationDevelop load-balancing frameworks and recommendations that help Services leadership distribute work effectivelyDesign, document, and continuously improve the workflows that move customers from sale through delivery completionIdentify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutionsDefine SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product linesOwn the Salesforce data architecture that enables clear visibility into customer and campaign performanceEnsure data integrity and system hygiene across the customer and campaign lifecycleSupport the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truthPartner with central RevOps and Systems teams on platform enhancements, integrations, and automationCreate documentation and enablement resources so teams can effectively use the systems and processes you buildAct as a trusted operational partner to Services, Client Success, Sales, and Finance leadersFacilitate alignment across teams by creating shared metrics, processes, and operating rhythmsCommunicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraintsSkills4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environmentProven ability to design and implement cross-functional processes that drive measurable business outcomesStrong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modelingExperience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacityAn analytical mindset with the ability to translate data into insight—and insight into actionUnderstanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plusExceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholdersComfort operating in ambiguity and a bias toward building structure where it doesn't yet existExperience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)Company OverviewLater is the world’s first Social Revenue Platform It was founded in 2014, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 201-500 employees. Its website is http://www.later.com.