[Remote] Revenue Operations Manager

Note: The job is a remote job and is open to candidates in USA. SingleStore is a fast-growing software company seeking a Revenue Operations Manager to enhance their revenue engine in collaboration with the Sales organization and VP of GTM Operations. The role involves optimizing sales and customer success processes, ensuring data accuracy, and providing actionable insights to drive revenue growth.ResponsibilitiesOwn and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn managementEnsure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etcMaintain and improve standardized pipeline, bookings, and forecast reporting for sales performanceCreate customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etcSupport territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systemsAnalyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growthTurn complex data into clear, actionable insights and recommendations for revenue leadershipPartner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownershipProvide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAsSupport forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performanceEvaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impactCreate and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processesSkills3-5+ years of experience in Revenue Operations, Sales Operations, or related roles in a B2B SaaS environmentStrong hands-on experience with Salesforce (reports, dashboards, data model, basic configuration)Demonstrated success working directly with Sales and Customer Success teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analyticsStrong analytical and modeling skills with the ability to work with complex datasets and translate insights into actionable recommendationsTechnical expertise and business acumen across end-to-end revenue, with a strong emphasis on sales and post-salesExperience with GTM technology, including CRM (Salesforce), sales engagement and prospecting (Outreach, Nooks, LinkedIn Sales Navigator), data enrichment (Cognism, ZoomInfo), and other sales productivity toolsFamiliarity with SaaS revenue metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.)Highly organized, detail-oriented, and able to manage multiple projects and ad hoc requests in a fast-paced environmentExcellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadershipExperience with a Customer Success platform and/or Salesforce administration certification is a plusExperience with compensation planning and commission processing is a plusAI tools experience is preferredCompany OverviewSingleStore is a provider of a database for operational analytics and cloud-native applications. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.singlestore.com/.Company H1B SponsorshipSingleStore has a track record of offering H1B sponsorships, with 16 in 2025, 19 in 2024, 6 in 2023, 9 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.