Remote Retention Representative
About the position EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. Responsibilities • Position and sell products/services to new and existing customers • Assess customer needs and offer the best solution • Bounce back from challenging calls and stay focused on long-term goals • Manage time effectively while engaging with customers and handling data entry • Provide exceptional customer service to build and maintain relationships Requirements • Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention • Must live in Georgia - in/near Atlanta Metro, Augusta, Columbus, Savannah • High school diploma/GED • Flexible to work shifts which can include evenings, weekends, or holidays • Smartphone/device with active network connection • Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors • Employee responsible for all setup costs (except where required by law) Nice-to-haves • Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity Benefits • Paid full-time training provided • Career Growth: Opportunity to promote up to two levels in your first year • Uncapped Commission: Top performers earn over six figures • Rewards and Recognition Program: Earn high-value prizes & trips • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement • Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) Apply tot his job