[Remote] Retention Marketing Manager - Ecommerce & Membership

Note: The job is a remote job and is open to candidates in USA. Publishers Clearing House (PCH) operates a commerce and membership platform where long-term customer relationships are central to growth. They are hiring a Retention Marketing Manager to lead lifecycle strategy across email, SMS, push, and membership communications, focusing on increasing repeat purchase behavior and long-term engagement.

Responsibilities
• Build and manage customer journeys:
• Onboarding
• Abandoned cart
• Post-purchase
• Winback
• Subscription upgrade/downgrade flows
• Develop structured segmentation strategies
• Design and optimize subscription tier communication
• Support upsell initiatives
• Reduce churn through proactive engagement programs
• Oversee promotional calendar
• Partner with Creative for campaign assets
• Ensure consistent messaging aligned with brand standards
• Track repeat purchase rate, churn, LTV
• Conduct cohort analysis
• Continuously optimize flows based on performance data

Skills
• 4–7+ years in ecommerce lifecycle marketing
• Experience with CRM platforms (Braze, MoEngage, Klaviyo or similar)
• Strong understanding of subscription models
• Analytical mindset with commercial focus
• Understanding of Shopify

Benefits
• Medical, dental, and vision insurance, plus a range of additional voluntary benefits
• 401(k) with company match
• Flexible PTO and 15 paid holidays to rest and reset
• Remote-first culture with home office stipend
• Professional development budget
• 12 weeks of paid family leave to celebrate life’s biggest moments

Company Overview
• Publishers Clearing House (PCH), headquartered in Port Washington, NY, is a leading multi-channel direct marketer of value-based consumer It was founded in 1953, and is headquartered in Washington, District of Columbia, USA, with a workforce of 11-50 employees. Its website is https://www.pch.com.

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