[Remote] Retention Analyst

Note: The job is a remote job and is open to candidates in USA. RYZE Inc. is focused on enhancing subscriber retention through data-driven insights. The Retention Analyst will be responsible for churn analysis, subscriber behavior modeling, and retention metric reporting to inform retention program decisions.ResponsibilitiesOwn churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohortsBuild and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellationsTag, categorize, and trend cancellation reasons — surfacing actionable pattern insights for the Retention Manager's program design decisionsDevelop and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibilityConduct LTV analysis and revenue impact modeling to quantify the cost of churn and the ROI of active retention programsBuild subscriber cohort reports across acquisition channel, product type, subscription length, and offer typeSupport the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventionsPartner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from Zendesk, Shopify, and Recharge into the analytics infrastructurePartner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reportingMaintain data documentation and ensure consistency and accuracy across all retention reportingAdditional duties as assigned by managementSkills2+ years of experience in data analysis, business intelligence, or retention analyticsProficiency in data analysis tools — Excel/Google Sheets at advanced level; SQL preferredExperience building dashboards and reports in BI tools (Sigma, Looker, Tableau, Google Data Studio, or similar)Experience working with subscription, e-commerce, or DTC data — cohort analysis, retention curves, LTV modelingStrong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasetsClear written and verbal communication skills — able to present findings and recommendations to non-technical stakeholdersHigh attention to detail and a commitment to data accuracy and consistency across all reportingExperience with Shopify, Recharge, Klaviyo, or subscription analytics platformsBackground in health, wellness, food/beverage, or consumer subscription brandsFamiliarity with Python or R for data manipulation and statistical analysisExperience supporting A/B test analysis and evaluating statistical significanceExposure to customer segmentation, churn prediction modeling, or machine learning applications in retentionBenefitsCompetitive base salary commensurate with experienceHealth, dental, and vision insurance401(k) with company matchPaid time off and company holidaysRemote-first work environment with flexible schedulingCompany OverviewRYZE is redefining the way people start their days. We believe coffee should do more than just wake you up—it should nourish your body and mind. It was founded in 2020, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://www.ryzesuperfoods.com/.