Remote Retention Agent
About the position
Are you someone with exceptional client relationship skills? US Service Animals and Dog Academy are both looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.
Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.
Responsibilities
ā¢ Develop and implement retention strategies to reduce cancellation rates
ā¢ Handle cancelation requests and create customized solutions to retain clients
ā¢ Conduct save calls and retention outreach
ā¢ Monitor client engagement and identify at-risk accounts
ā¢ Strong communication skills and a solution-focused attitude
ā¢ Ability to manage tasks like scheduling and case management
ā¢ Match clients with trainers based on needs and availability
ā¢ Manage schedules for virtual and in-person sessions
ā¢ Provide customer support through calls, emails, and live chats
ā¢ Assist trainers with administrative tasks and problem-solving
Requirements
ā¢ Proven track record in customer retention or refund prevention
ā¢ Strong negotiation and problem-solving abilities
ā¢ Excellence in identifying and addressing client concerns before they lead to cancellations
ā¢ Have a genuine love for animals
Benefits
ā¢ full-time benefits
ā¢ retention bonuses
ā¢ Positive, supportive work environment
Apply Now
Apply Now
Are you someone with exceptional client relationship skills? US Service Animals and Dog Academy are both looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.
Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.
Responsibilities
ā¢ Develop and implement retention strategies to reduce cancellation rates
ā¢ Handle cancelation requests and create customized solutions to retain clients
ā¢ Conduct save calls and retention outreach
ā¢ Monitor client engagement and identify at-risk accounts
ā¢ Strong communication skills and a solution-focused attitude
ā¢ Ability to manage tasks like scheduling and case management
ā¢ Match clients with trainers based on needs and availability
ā¢ Manage schedules for virtual and in-person sessions
ā¢ Provide customer support through calls, emails, and live chats
ā¢ Assist trainers with administrative tasks and problem-solving
Requirements
ā¢ Proven track record in customer retention or refund prevention
ā¢ Strong negotiation and problem-solving abilities
ā¢ Excellence in identifying and addressing client concerns before they lead to cancellations
ā¢ Have a genuine love for animals
Benefits
ā¢ full-time benefits
ā¢ retention bonuses
ā¢ Positive, supportive work environment
Apply Now
Apply Now