[Remote] Resident Billing Analyst II

Note: The job is a remote job and is open to candidates in USA. RealPage, Inc. is a company focused on providing solutions for the multi-family real estate market, and they are seeking a Resident Billing Analyst II. This role involves conducting research and analysis to identify and resolve billing errors while collaborating with various teams to ensure accurate utility billing.ResponsibilitiesManage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billingReviews work prepared by Resident Billing Operations to identify financially impacting errorsApplies adjustments to future billings periods when financially impacting errors occursCompletes root cause analyses on financially impacting errors to identify gaps in current processesCollaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressedHandles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billingAnalyze system alerts for accuracy of billing and rate calculation prior to client reviewComplete and review billing changes and line-item allocation for regulatory complianceProvide supplemental operational and tactical support to Operation team when bandwidth allowsSkillsMinimum of 3 years of experience in a billing, financial or accounting role1+ years of experience in audit, data or research analysisExcellent analytical skills with the ability to interpret complex data and identify areas of improvementExcellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiencesWorks independently with minimal oversightExperience in Multifamily, Utility Billing or Invoice ProcessingBenefitsHealth, dental, and vision insurance.Retirement savings plan with company match.Paid time off and holidays.Professional development opportunities.Performance-based bonus based on position.Company OverviewRealPage is the leading global provider of AI-enabled software platforms to the real estate industry. It was founded in 1998, and is headquartered in Richardson, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.realpage.com.Company H1B SponsorshipRealPage, Inc. has a track record of offering H1B sponsorships, with 10 in 2025, 19 in 2024, 11 in 2023, 11 in 2022, 17 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.