[Remote] Research Coordinator I, Patient Operations

Note: The job is a remote job and is open to candidates in USA. Sanguine Biosciences is a company focused on accelerating personalized medicine research by empowering patients with their healthcare data. The Research Coordinator I will serve as the primary point of contact for potential donors in research studies, managing participant data and coordinating enrollment for translational studies while ensuring compliance with study protocols.ResponsibilitiesServe as the primary point of contact for potential participants in translational research studies, managing inquiries from newly identified participants referred by the Patient Recruitment teamCoordinate and manage participant enrollment for translational studies, with the opportunity to support enrollment efforts for other study types as neededServe as a compassionate and empathetic touchpoint for patients, embodying Sanguine’s mission to bridge the gap between researchers and patients and accelerate research effortsMaintain a thorough understanding of the study protocol, safety guidelines, and ensure compliance with Standard Operating Procedures (SOPs)Perform independent research for each assigned study and/or diagnosis to gain a deeper understanding of the condition and any study-specific criteriaCreate Salesforce reports to identify potential study participantsReview database and medical record information to identify potentially eligible study participantsPrepare and initiate database surveys to assess the interest and eligibility of potential participants for research studiesIntroduce study objectives to potential participants, conduct thorough eligibility screenings, and collect and document critical medical and study-related information accurately and promptlyAdminister and collect required study documents and initiate medical record retrieval in collaboration with the medical record teamReview medical records, input lab results, and compile research data to ensure eligibility and quality across a range of studiesMaintain a high standard of professionalism, resolving issues efficiently while delivering an outstanding customer service experience to patientsCollaborate with the Project Management and Recruitment teams to ensure participant enrollment is on track and meets required study deadlinesTake on additional responsibilities as assignedCoordinate and schedule study visits in alignment with protocol requirements, staff availability, and logistical constraints, ensuring timely and accurate bookingUse logistics/dispatch software to assign and manage appointments for mobile health staff, ensuring all visit details are accurate and schedules and routes are executed effectivelyManage outbound communications (calls, texts, emails) to schedule, confirm, and reschedule visits, while delivering pre-appointment instructions and relevant informationServe as the primary point of contact for participants before, during, and after appointments, providing clear communication and support throughout the processCoordinate closely with patients, study coordinators, and field operations to handle scheduling changes, maintain up-to-date participant profiles, and support seamless visit executionMonitor daily/weekly schedules and key operational metrics, resolve issues proactively, and contribute to workflow improvements and cross-functional projects while delivering a high-quality patient experienceTake on additional responsibilities as assignedSkillsBachelor's Degree in a life science or other related field1-2 years of working experience in a project management/operations coordinator roleEmbrace Sanguine's mission to seamlessly connect donors to researchers with a patient-friendly attitudeProficient in general software tools, including Microsoft Office and Google Workspace, with the ability to quickly learn and troubleshoot new systemsEffective multitasker who thrives in a fast-paced, dynamic environmentHighly organized, detail-oriented, and meticulous in managing tasksExceptional customer service, verbal, and written communication skillsPersonable, engaging, and adept at critical thinkingBilingual (Spanish)Experience working on clinical or translational research studiesExperience working with patients in a HIPAA regulated environmentExperience with software toolsCompany OverviewSanguine Biosciences is accelerating personalized medicine by empowering patients with their healthcare data and facilitating participation in biomedical research. It was founded in 2010, and is headquartered in Woburn, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://sanguinebio.com.