[Remote] Representative II, Customer Service Order Processing

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare services and products company that is seeking a Representative II for Customer Service Operations. The role involves processing orders for distribution centers, responding to customer inquiries, and ensuring compliance with order requirements.ResponsibilitiesProcesses routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completedResponds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statusesIdentifies and communicates resolutions to order delays, missing information, and product availability based on customer profilesUses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issuesCoordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issuesFor international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of ordersProcesses orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samplesSkillsHigh School Diploma, GED or equivalent work experience1-3 years prior work experienceBilingualHigh volume call center work priorHealthcare call centerBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsCompany OverviewCardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.