[Remote] Renewals Retention Manager (Renewals Strategy Specialist)

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations leverage IoT data for operational improvements. The Renewals Retention Manager will be responsible for driving retention strategies, analyzing data to forecast renewals, and collaborating with cross-functional teams to enhance the renewal process.

Responsibilities
• Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability
• Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention
• Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans
• Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity
• Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders
• Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau

Skills
• 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics
• Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields
• Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking
• SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion)
• Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences
• Education: Bachelor's degree in Business, Finance, Economics, Data Science, or a related field
• BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense
• Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior
• Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team
• Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments

Benefits
• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits

Company Overview
• Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.

Company H1B Sponsorship
• Samsara has a track record of offering H1B sponsorships, with 68 in 2025, 53 in 2024, 59 in 2023, 70 in 2022, 1 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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