[Remote] Renewals Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. The Renewals Manager will own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts, balancing negotiation with structured process management to ensure smooth renewals and drive customer retention.ResponsibilitiesEnd-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experienceStrategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform valueC-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accountsCollaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansionData & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processesSkills1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experienceComfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliablyExperience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are trackedStrong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlinesData-aware mindset; you're comfortable navigating reports and dashboards to decide what to work on nextHigh attention to detail when working with contracts, pricing, and customer dataBenefitsEmployee Share Options ProgramPrograms, coaching, and budgets to help you thrive personally and professionallyAccess to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our peopleMonthly Camper Life AllowanceTeam budgets dedicated to team building activities and connectionIntentional quarterly wellbeing pausesExtended year-end breaksExcellent parental leave and in work support program available from day 1 of joining Culture Amp5 Social Impact Days a year to make a positive impact on the community outside of workMacBooks for you to do your best & a work from home office budget to spend on setting up your home officeMedical insurance coverage for you and your family (Available for US & UK only)Company OverviewCulture Amp is an employee analytics platform that specializes in staff surveying and analytics. It was founded in 2009, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 501-1000 employees. Its website is http://cultureamp.com.



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