[Remote] Renewal Operations Manager Job Details | SAPIENS

Note: The job is a remote job and is open to candidates in USA. Sapiens is building a dedicated renewal function and is seeking a Renewal Operations Manager to manage the commercial renewal process. This role involves owning assigned renewal accounts, identifying pricing uplift opportunities, and collaborating with various internal teams to ensure successful execution of renewals.ResponsibilitiesEnd-to-end management of assigned renewal accounts – outreach, negotiation, quoting, documentation, and bookingIdentify pricing uplift opportunities within existing contracts – CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitionsMaintain accurate renewal pipeline and 90–120 day rolling forecast in SalesforceCoordinate with Finance and Legal on non-standard terms and approval workflowsWork directly with BU leadership and PMs on assigned accounts – learn the customer relationship, earn the commercial trust, and take ownership of renewal conversations over timePartner with CSMs and PS leads on account health – you own the commercial conversation, they own the delivery relationshipEscalate complex deal structures, pricing exceptions, and high-risk accounts to the Senior Renewal Ops ManagerContribute findings to the team playbook – document patterns, objections, and what worksEnsure your book is clean, current, and flagged for riskReview contract data to understand pricing history, renewal dates, and structural opportunities before entering customer conversationsProduce accurate weekly forecast updates and pipeline commentary for the senior teamSkills7+ years of experience with Sales, Deal Desk, RevOps with B2B software strongly preferredComfortable reading software contracts and extracting key commercial terms – renewal dates, pricing structures, escalator clauses, PS carve-outsStrong analytical skills – Excel/Google Sheets proficiency required; Salesforce experience preferredDirect communicator – comfortable having commercial conversations with procurement and finance contacts at customer organizationsCurious about the data – wants to understand *why* a customer is structured the way they are, not just *when* they renewInsurance or financial services software experienceExperience in a service-heavy software environmentFamiliarity with CPQ, CLM, or contract management toolsCompany OverviewSapiens provides software solutions for the insurance industry, specializing in digital transformation, core systems, and analytics. It was founded in 1982, and is headquartered in Holon, Tel Aviv, ISR, with a workforce of 5001-10000 employees. Its website is http://www.sapiens.com.