[Remote] Renewal Account Manager (Contractor)

Note: The job is a remote job and is open to candidates in USA. Accela is an industry leader in government software solutions, and they are seeking a Renewal Account Manager to manage customer renewals. This role involves coordinating with various departments to ensure timely and accurate recurring revenue outcomes while building strong customer relationships and driving satisfaction.ResponsibilitiesEngage with customers and partners to renew subscription and support revenuesLead renewal contract negotiations and achieve on-time contract bookingUnderstand and consistently apply Accela’s sales and renewal processes, policies, and approval requirementsBuild renewal quotes and maintain accurate customer and contract data in Salesforce CPQLeverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelinesProactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriatelyMaintain disciplined renewal management practices to support accurate forecasting and predictable outcomesDrive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholdersAssist cross sell / upsell opportunities and work with field sales team to generate incremental revenueMeet or exceed renewal quotasSkills2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomesProven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritizationStrong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal dataClear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholdersDemonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactivelyStrong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closureComfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for resultsExperience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPointBenefitsFlexible time offComprehensive medical, dental, and vision plansFamily planning benefits401(k) retirement savings plan with company matchHealth savings account with company contributionsFlexible spending accountLife, accident, and disability coverageBusiness travel insuranceEmployee assistance programsOther well-being benefitsCompany OverviewAccela provides market-leading solutions that help governments to modernize and build thriving communities. It was founded in 1999, and is headquartered in San Ramon, California, USA, with a workforce of 201-500 employees. Its website is https://www.accela.com.