[Remote] REMOTE Vendor Management QA Analyst, I

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a leader in mortgage loan servicing, providing exceptional customer care and support to borrowers and investors. The Vendor Management QA Analyst I will be responsible for monitoring vendor management operations to ensure compliance with quality assurance standards and regulatory requirements, while also assisting in the development of reports and scorecards.ResponsibilitiesReview and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standardsResponsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomaliesConduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and proceduresReview all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modificationsReview and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendorResponsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecardsLead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leadersReview and respond to internal and external audit requests received by the department as neededEvaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive SummaryProcess vendor communication requests, including tracking acknowledgements as requiredOversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plansAssist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvementsPerform other duties and special projects as assignedSkillsHigh school diploma/GED or equivalent work experienceOne (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experienceA minimum one (1) year experience in CMS vendor management operationsMotivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver resultsAbility to work independently and collaborate effectively with the team in a complex environment and regulatory conditionsProficient in MS office, in particular word, outlook, Excel and VisioStrong analytical and problem-solving skillsExcellent verbal and written communication skillsAbility to prioritize and multi-task in a fast pace ever changing environmentAbility to organize and meet deadlinesExcellent document interpretive and comprehension skillsBachelor's degree preferredManagement reporting experience is preferredBenefitsComprehensive healthcare plans for you and your family.Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.Company OverviewCarrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.



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