[Remote] Remote Technical Customer Support - QA and Game Dev - 6/26

Note: The job is a remote job and is open to candidates in USA. ModSquad is a leading company in Customer Experience Services, providing support to top brands globally. They are seeking a Technical Customer Support agent with expertise in game development and quality assurance to assist customers on a developer platform.ResponsibilitiesProvide top notch service to customersAssist on a developer's platformWork on a 24/7 project requiring at least 20 hours of availability weeklySkillsVery strong attention to detailRobust knowledge of game engines; game development is a strong bonusFamiliarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonusTechnical Customer Support experienceKnowledge of digital marketplace platformsSalesforce experience (or other CRMs)Ability to gather and analyze technical dataFoundational understanding of scripting or programming conceptsBeing a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this roleProfessional English fluencyI7 Quad Core 3.0 GHz or higher32 GB RAMNvidia 3080 or higher (or equivalent)500 GB+ Hard Drive Space (Recommended 1TB)Dual Monitors – Highly RecommendedInternet speed of at least 100 down and upload 20 minimumStable power connectionCompany OverviewModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.