[Remote] [Remote] Sr Director of Revenue Operations & Business Analytics

Note: The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform focused on driving customer growth and innovation. They are seeking a Sr. Director of Revenue Operations & Business Analytics to enhance their revenue performance by designing and improving systems and processes across various departments. This senior leadership role involves owning revenue data, improving forecasting accuracy, and driving alignment across teams.ResponsibilitiesBuild & Run a Predictable Revenue EngineDesign and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansionOwn pipeline health, forecast accuracy, and stage consistency across the funnelImprove conversion rates, stage velocity, and execution discipline through data-driven insightsLead revenue forecasting, scenario planning, and performance analysisAlign GTM Teams Around One Operating SystemEnsure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectationsDrive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiersSupport and enforce weekly, monthly, and quarterly GTM operating cadencesPartner with functional leaders to improve accountability and execution consistencyOwn Revenue Data, Analytics & System of TruthBuild and maintain a unified revenue data model across the full customer lifecyclePartner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance dataEstablish and maintain consistent KPI definitions and data-quality standardsEnable automated and self-service reporting to reduce manual effortDeliver Executive-Ready InsightsDevelop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivityProactively surface risks, trends, and opportunities—before they become problemsSupport board materials, strategic planning, and OKRs with accurate, trusted dataTranslate complex data into clear, actionable insights for senior leadersImprove GTM Productivity & Execution QualityIdentify and systematize early warning signals for pipeline risk, forecast quality, and customer healthPartner with Enablement to improve onboarding, training, and execution qualityAnalyze activity-to-output relationships to improve rep and CSM productivitySupport territory design, quota setting, capacity planning, and compensation inputsOwn RevOps Systems & Scalable InfrastructureOwn the RevOps tech stack, CRM, integrations, and automationReduce tool sprawl and simplify workflows across the GTM lifecycleDrive automation and AI use cases that improve efficiency and predictabilitySupport expansion readiness, new segment launches, and GTM experimentationCross-Functional Leadership & InfluenceAct as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leadersInfluence behavior, process adherence, and data-quality standards across teamsLead and develop RevOps resources (direct or dotted-line) as the function scalesSkills7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaSExperience operating in a scale-up environmentProven track record improving forecast accuracy, pipeline quality, and execution consistencyDeep understanding of GTM funnels, sales processes, retention, and expansion driversStrong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automationExperience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teamsStrong executive communication skills; able to simplify complexity and drive alignmentBuilder mindset with a high bias for actionBenefitsCompetitive compensation packageStock options100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disabilityAffordable Vision plan and optional FSAPTO, Paid Sick Time, Holidays, Bereavement time, Parental LeaveYour birthday off401k program with generous company matchNo cost Employee Assistance Program and Travel AssistanceMonthly Gym membership reimbursementMonthly credits toward food & beverageCompany OutingsOn and offsite team building eventsPaid training for departmentsApple laptop (most roles)And a team of highly experienced and kind colleagues!HQ Office:Casual office environment & dressDaily catered lunchesFully stocked kitchen (Dietary restriction-friendly)Happy HoursMonthly MassagesOn-site Car WashFree ParkingCompany OverviewConvoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. It was founded in 2006, and is headquartered in Woodland Hills, California, USA, with a workforce of 201-500 employees. Its website is http://www.convoso.com.