[Remote] Remote Social Media Agent

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a trusted global innovator of business and technology services. They are seeking a Remote Social Media Agent to provide quality customer service and manage social media inquiries for multiple brands, handling a high volume of cases daily.ResponsibilitiesProvide quality customer service experience to our consumers and customersMaintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programsGain a working knowledge of Company systems and processesAttend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practicesProblem solved in a professional and effective mannerCommunicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)Answer incoming faxes, calls, voicemail, emails and input data and fileAddress issues to provide first call resolutionSkills2 years experience customer serviceExtensive 'hands on' experience with social media/marketing2 years experience office environmentSocial Media experience1 year experience Microsoft Office SuiteHigh School Diploma/GEDMust be English SpeakerCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.