[Remote] Remote Social Media Agent

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global innovator of business and technology services, seeking a Remote Social Media Agent to join their team. The role involves managing social media interactions for multiple brands while also providing customer service through various channels.ResponsibilitiesProvide quality customer service experience to our consumers and customersMaintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programsGain a working knowledge of Company systems and processesAttend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practicesProblem solved in a professional and effective mannerCommunicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)Answer incoming faxes, calls, voicemail, emails and input data and fileAddress issues to provide first call resolutionSkills2 years experience customer serviceExtensive 'hands on' experience with social media/marketing2 years experience office environmentSocial Media experience1 year experience Microsoft Office SuiteHigh School Diploma/GEDMust be English SpeakerRequired schedule availability for this position is Monday-Friday 11:00am-7:00pm Atlantic timeCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 2019, and is headquartered in Tokyo, JP, with a workforce of 10001+ employees. Its website is https://services.global.ntt/.