[Remote] Remote Operations Center Team Lead (Level III)

Note: The job is a remote job and is open to candidates in USA. New Energy Equity is a leading company in the renewable energy sector, focusing on innovative solar solutions. The ROC Team Lead is responsible for overseeing the operations of the Remote Operations Center, including monitoring solar fleet performance and mentoring junior analysts.ResponsibilitiesCoordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst teamMentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation proceduresOwn the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for all operational windowsServe as the primary escalation point for complex or ambiguous alerts before routing to EngineeringLead development and maintenance of ROC standard operating procedures, escalation matrices, and training materialsClosely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformanceIdentify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service ticketsRespond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response timesServe as a point of contact for field technicians, utilities, and other personnel onsiteResponsible for maintaining operational availability metrics for each solar facilityAid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC ManagerConduct monthly performance analysis and report to clientsDiagnose and troubleshoot DAS/SCADA problemsOnboard new solar sites into the appropriate monitoring platforms, including VPN configuration, tracker system integration, and platform setupConduct remote equipment operations with high sensitivity to the safety and integrity of personnel and equipmentCreate and maintain documentation to effectively support the operating fleet. This may include operating procedures, turnover documentation, work instructions, etcWork a weekday schedule with responsibility for coordinating and periodically anchoring rotating weekend monitoring coverage (4-hour shifts on Saturday and/or Sunday)Perform initial review and triage of protective relay event files (SEL); escalate complex events to Engineering per established proceduresSkills3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferredBachelor's degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degreeEstablished experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communicationsKnowledge of protective relay settings and event analysis (SEL experience preferred)Demonstrated ability to mentor, train, or lead technical team members. Prior team lead or shift supervisor experience preferredProficiency with Microsoft Excel and the Microsoft Office SuiteProficiency with CMMS software (ESS uses Salesforce)Ability to work independently, prioritize across competing demands, and delegate effectivelyExperience with distributed generation portfolios (community solar, C&I rooftop, ground mount) across multiple statesExperience in reading one-line, and three-line electrical drawingsFamiliarity with field service reporting platformsExperience with solar fleet onboarding, including VPN setup, tracker integration, and monitoring platform configurationBenefitsRetirement BenefitsMedical, Dental & VisionHealth Savings AccountFlexible Spending AccountLife Insurance and DisabilityTuition ReimbursementVoluntary BenefitsPaid AbsencesCompany OverviewFounded in 2013, New Energy Equity is an ALLETE company specializing in financing and developing solar power generation assets, providing clean electricity to commercial, industrial, municipal, and utility customers under long-term contracts. It was founded in 2013, and is headquartered in Annapolis, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.newenergyequity.com/.