[Remote] Remote | India-Based Technical Customer Success Engineer — $30K–$40K/year

Note: The job is a remote job and is open to candidates in USA. 24-MAG LLC is offering a specialized full-time remote opportunity for technical customer success professionals. The role focuses on user support, troubleshooting technical issues, and collaborating with engineering teams to enhance user experience on their platform.ResponsibilitiesInvestigate user-reported issues end to end, including reproducing bugs and identifying likely causesDistinguish between UX friction, model behavior edge cases, product defects, configuration issues, and user guidance needsProvide clear, professional, and friendly responses to users seeking helpMaintain a warm, upbeat, and precise communication style while resolving support requests efficientlyDebug modern web application issues using logs, telemetry, browser tools, network inspection, and database queries where appropriateTriage issues with sound judgment and escalate true engineering defects when neededResolve non-engineering issues through configuration updates, prompt refinement, documentation, or clear user instructionsCollaborate with engineering and product teams to improve resolution speed and user experienceSurface recurring issue patterns, user friction points, and product risks to technical stakeholdersCreate clear documentation, internal notes, and runbooks to reduce repeat questions and improve support qualityTrack issue categories and communicate findings in a structured, actionable waySupport consistent, high-quality user experience across application, interview, onboarding, and payment workflowsSkillsCurrent location in IndiaStrong technical customer success, technical support, product support, or customer engineering experienceAbility to debug modern web applications and SaaS-style productsDegree in computer science, software engineering, information systems, or a related technical field from a strong institution, or comparable hands-on technical experienceExperience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies2–5 years of experience supporting customers on web applications, AI tools, or technical SaaS productsStrong written English communication skills at a near-native or native levelComfort communicating with enthusiasm, empathy, professionalism, and precisionAbility to work reliably in a full-time remote role with substantial Pacific Time overlapExperience with logs, telemetry, browser developer tools, database queries, network inspection, and web application debuggingFamiliarity with AI systems, LLMs, agents, generative models, prompt workflows, or AI product behaviorAbility to understand model outputs, failure modes, hallucinations, feedback loops, and user-facing AI issuesFamiliarity with AI APIs such as OpenAI or Anthropic, or agent frameworks such as LangChain, AutoGPT, or similar toolsExperience at a high-growth technology startup or fast-moving technical product environment may be especially valuableAcademic backgrounds in computer science, software engineering, information systems, data science, human-computer interaction, or related technical fields may be relevantEquivalent experience in technical customer success, SaaS support, product support, web application debugging, or AI tooling may also be valuableStrong written communication ability and technical judgment are especially important for this roleExperience supporting AI-led interviews, assessment workflows, creator/talent platforms, marketplace platforms, or high-volume user applicationsExperience writing internal support documentation, troubleshooting guides, macros, help center content, or runbooksComfort working directly with engineering and product teamsExperience with AI product testing, prompt behavior analysis, or agent-style workflowsPrior experience in a startup environment requiring fast issue resolution and high ownershipBenefitsFull-time remote role6-day/week schedule expected depending on project needsSubstantial overlap with Pacific Time working hours is requiredPayments may be processed via Stripe or Wise depending on engagement structureRole may be extended, adjusted, or reviewed depending on scope and performanceCompany OverviewAt 24-MAG, we support emerging AI and consulting platforms by sourcing and connecting qualified professionals with remote, contract-based opportunities. It was founded in undefined, and is headquartered in Sheridan, Wyoming, US, with a workforce of 2-10 employees. Its website is https://24-mag.com/.