[Remote] Remote French Bilingual Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a Remote French Bilingual Customer Support Representative who is fluent in French and English. The role involves connecting with customers through voice calls and live chat to provide empathetic and effective support, ensuring customer satisfaction and addressing their needs.ResponsibilitiesDeliver timely and friendly support in both French and English via calls and chatTroubleshoot issues with a calm, solutions-first approachAccurately document all customer interactionsIdentify recurring trends and share feedback to improve processesCollaborate with team leads and colleagues to stay aligned on prioritiesRepresent the brand with professionalism, care, and cultural sensitivitySkillsFluent in French and English1+ year of remote/online experience in customer service or a similar roleExcellent written and verbal communication skillsCalm and solution-focused under pressureExperience with bilingual customer support is an advantageExperience with Gorgias, Zendesk, Shopify, or similar tools is a plusFamiliarity with E-Commerce and CRM systems is a plusBenefitsPermanent work-from-home setupCompetitive pay, reviewed annuallyPaid time off for rest and rechargeMonthly health stipendPerformance bonuses based on KPIsA team culture that values growth, accountability, and connectionYour career growth will be supportedCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http://talentpopapp.com.