[Remote] Remote Customer Technical Support

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization that provides residential and small business technical support for alarm systems and home automation. The role involves assisting customers with troubleshooting software and hardware issues, offering technical guidance, and enhancing the overall customer experience.ResponsibilitiesWork collaboratively with customers and coworkers in a dynamic environmentSelf-manage and operate independently in a fast-paced, changing settingMultitask across multiple systems and applicationsHandle inbound customer calls for alarm system and home automation technical supportTroubleshoot technical issues using guided workflows to resolve problems during callsMaintain regular, consistent, and punctual attendancePresent a Virtual Service Call process to save customers time and money when on-call resolution is not possibleAssist customers with scheduling onsite technician visits after promoting virtual and self-service optionsProvide empathetic and effective customer interactions using strong soft skillsMaintain a private, quiet, distraction-free workspace with adequate internet bandwidth for remote workTake ownership of customer service and issue resolutionAdapt to changes and accept feedback for continuous improvementSkillsHigh school diploma or equivalentTroubleshooting skillsStrong organizational skillsExcellent verbal and written communication skillsReliable and dependableAbility to empathize and connect with customersAbility to multitask, prioritize tasks effectively, and work independentlyProven problem-solving and customer de-escalation abilitiesMinimum one year of customer service experienceTyping skills of at least 35 words per minuteIntermediate computer application knowledgeTechnical experience is a plus but not requiredBenefitsPaid on-the-job training with necessary equipment providedPaid time off and 6 paid holidaysPet insuranceComprehensive medical benefits401(k) plan with company matchingShort-term and long-term disability coverageLife insurance and wellbeing benefitsTuition reimbursement for academic pursuitsAdoption assistanceVolunteer opportunitiesChildcare and eldercare resourcesShift differential pay during higher call volumes and less-desirable shiftsCareer development and promotion opportunitiesCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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