[Remote] Remote Customer Support - Chat & Ticket Support - Gaming - 06/2026

Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that specializes in customer experience services, working with top brands globally. They are seeking dedicated individuals for their Ticket & Chats Customer Support roles, focusing on delivering exceptional service to gamers and providing support through various communication channels.ResponsibilitiesDeliver exceptional customer service to gamers through chat and ticket supportSelf-schedule 20 hours per week, with 7 hours on weekendsSolve problems quickly and efficiently for customersAdapt to changes and navigate complexities in customer interactionsSkillsA person with a great personality and team player attitudeComes to work ready to go and fully committed to surpassing expectationsHas a knack for solving problems quickly and efficientlyFast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insightsCustomer-friendly demeanor with a flexible attitudeReliable, trustworthy, and dependableExperience with high volume customer serviceExperience and fluency in English writingAdvanced typing skills - minimum 40 wpmExperience with web-based researchExperience working with company escalation policyA dedicated desktop or laptop computer running Windows 11 or laterAt least 16 GB of RAMOne of the following processors (or newer): Intel: 13th Generation Intel Core, Intel Core Ultra; AMD: Ryzen 7000 Series or Ryzen 8000 SeriesDual monitorsA reliable, high-speed internet connectionA high-quality headset with a noise-canceling microphoneA quiet, distraction-free workspace suitable for handling callsWillingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile deviceCompany OverviewModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.