[Remote] Remote | Customer Success & Support Evaluation Consultant — $70–$110/hour

Note: The job is a remote job and is open to candidates in USA. 24-MAG is offering a part-time consulting opportunity for professionals with expertise in customer success and support workflows. The role involves evaluating customer success documents, support materials, and AI-generated work products to ensure clarity, accuracy, and quality in customer experience artifacts.ResponsibilitiesEvaluate AI-generated documents, spreadsheets, and slide decks involving customer success, onboarding, adoption, account health, renewal planning, churn risk, customer engagement, and customer experience reportingReview customer success materials for accuracy, completeness, rigor, clarity, and practical relevanceAssess whether recommendations are realistic, measurable, and aligned with the stated customer or business contextIdentify inaccurate assumptions, unclear customer logic, incomplete analysis, weak recommendations, or poor linkage between customer data and proposed actionsReview materials involving support workflows, ticket tagging, response templates, escalation paths, knowledge base content, support metrics, CSAT, NPS, and customer feedback summariesAssess whether support materials are clear, useful, professionally written, and appropriate for customer-facing or internal audiencesEvaluate spreadsheets, dashboards, account summaries, QBR materials, service quality reports, and executive-facing recommendations for rigor and usabilityProvide clear written feedback that improves customer success and support artifact qualityReview spreadsheets for structure, logic, calculations, formatting, usability, and consistencyAssess slide decks for organization, visual clarity, executive readability, and presentation qualityIdentify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace filesApply consistent review standards across documents, spreadsheets, and slide decksSkills5+ years of relevant professional experience in customer success, customer support, technical support, customer experience, account management, onboarding, implementation, renewals, customer education, or related workNative or professional fluency in EnglishHigh proficiency in Microsoft Office and Google WorkspaceStrong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google DocsAbility to evaluate documents, spreadsheets, and slide decks with strong attention to detailExcellent written communication skills and ability to provide structured feedbackAbility to work independently in a remote, project-based environmentAcademic backgrounds in business, communications, information systems, marketing, psychology, customer experience, analytics, or related fields may be relevantAdvanced degree from a reputable institution may be valuableProfessional training in customer success, customer support, customer experience, account management, onboarding, or service quality may also be relevant depending on project scopeMaster's degree, MBA, CXPA credential, Gainsight certification, customer success certification, or comparable customer experience-related credentialExperience creating or reviewing onboarding plans, QBR decks, customer health reports, renewal materials, support dashboards, ticket analysis summaries, knowledge base articles, escalation guides, or customer-facing communicationFamiliarity with tools such as Salesforce, HubSpot, Gainsight, Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Looker, Tableau, or comparable customer success and support platformsExperience reviewing presentation decks for clarity, polish, and customer-facing communication qualityStrong ability to evaluate both customer success substance and visual/presentation qualityBenefitsIndependent contractor roleFully remote with flexible schedulingEligible professionals may be based in approved project locations depending on project needsWeekly payments via Stripe or WiseProjects may be extended, shortened, or adjusted depending on scope and performanceCompany OverviewAt 24-MAG, we support emerging AI and consulting platforms by sourcing and connecting qualified professionals with remote, contract-based opportunities. It was founded in undefined, and is headquartered in Sheridan, Wyoming, US, with a workforce of 2-10 employees. Its website is https://24-mag.com/.