[Remote] Remote Customer Service Vacation Planner

Note: The job is a remote job and is open to candidates in USA. Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. The Remote Customer Service Vacation Planner will guide clients through every stage of the travel planning process, assist with inquiries, and provide exceptional customer service while coordinating travel details.ResponsibilitiesGuide clients through every stage of the travel planning processAssist with trip inquiries, destination information, and travel optionsProvide professional and timely communication throughout the booking experienceFollow up with clients to confirm travel plans and ensure satisfactionRespond to client emails, phone calls, and messages in a professional mannerSupport clients with travel modifications, cancellations, and updatesMaintain positive relationships through empathy, patience, and efficiencyDeliver exceptional customer service while creating a stress-free experience for travelersProvide up-to-date information regarding destinations, travel documentation, and agency processesMaintain organized client records and communicationEnsure accuracy and attention to detail with travel information and schedulingGather post-trip feedback to help improve the client experienceStay informed on travel trends, destinations, and industry toolsLearn and adapt to new systems, technology, and agency resourcesCollaborate with team members in a supportive remote environmentBe flexible with evening availability when needed to support clientsSkillsMotivated and detail-oriented individualsPassionate about helping others create memorable travel experiencesThrives in a remote environmentEnjoys working with clients through every stage of their travel journeyEnjoys customer service, communication, organization, and travel planningGuide clients through every stage of the travel planning processAssist with trip inquiries, destination information, and travel optionsProvide professional and timely communication throughout the booking experienceFollow up with clients to confirm travel plans and ensure satisfactionRespond to client emails, phone calls, and messages in a professional mannerSupport clients with travel modifications, cancellations, and updatesMaintain positive relationships through empathy, patience, and efficiencyDeliver exceptional customer service while creating a stress-free experience for travelersProvide up-to-date information regarding destinations, travel documentation, and agency processesMaintain organized client records and communicationEnsure accuracy and attention to detail with travel information and schedulingGather post-trip feedback to help improve the client experienceStay informed on travel trends, destinations, and industry toolsLearn and adapt to new systems, technology, and agency resourcesCollaborate with team members in a supportive remote environmentBe flexible with evening availability when needed to support clientsBenefitsFlexible ScheduleWork From AnywhereCompany OverviewWe help find opportunities for you or your family to take the perfect vacation or getaway at a price you can afford without giving up quality or priorities. It was founded in 2025, and is headquartered in Cooper , Tx , US, with a workforce of 0-1 employees. Its website is https://www.evotravelagent.com/srutledge.