[Remote] Remote Customer Service & Technical Support Agent

Note: The job is a remote job and is open to candidates in USA. Retail Imaging is looking for Customer Service & Technical Support Agents to be the first point of contact for clients' customers. The role involves troubleshooting and resolving technical and administrative issues while providing exceptional customer service. Responsibilities Engage directly with customers by phone, email, and chat to troubleshoot and resolve technical and administrative issues Provide clear, calm guidance while helping customers understand next steps Follow established processes and response timelines to meet service expectations Document work accurately and thoroughly in the appropriate systems Identify outdated or missing documentation and flag it so resources can improve Balance live customer interactions with follow-up tasks while staying focused Communicate openly about issues, progress, and roadblocks Uphold service, quality, and policy standards to ensure a consistent experience Skills High school diploma or GED equivalent A quiet, dedicated workspace suitable for taking calls At least six months of experience providing technical support in a call center environment Strong written and verbal communication skills Basic troubleshooting skills and comfort navigating multiple systems at once Ability to remain calm and customer-oriented while resolving technical issues Dependable attendance and readiness to begin work at the scheduled start time Ability to work an eight-hour shift within our hours of operation which are: Monday through Friday from 5:00 AM to 7:00 PM Pacific Time and Saturday from 7:00 AM to 7:00 PM Pacific Time Ability to remain actively engaged and available during scheduled work hours Willingness and ability to learn new tools and technologies quickly Adaptability to evolving processes, procedures, and priorities Openness to feedback and a commitment to improvement Company Overview Retail Imaging is a photography company that offers on-demand field services. It was founded in 2000, and is headquartered in Vancouver, Washington, USA, with a workforce of 51-200 employees. Its website is